# Terms of Service > The agreement between you and Frontminder for use of the Service. Source: https://frontminder.com/terms · Frontminder — the AI agent platform for business (frontminder.com) · Updated: 2026-09-11 **Last updated: September 11, 2026** These Terms of Service ("**Terms**") are a binding agreement between you ("**you**" or "**Customer**") and Frontminder, operated by an independent individual (a sole operator, not an incorporated business) ("**Frontminder**," "**we**," or "**us**"), governing your access to and use of the Frontminder platform and related services (the "**Service**"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization. ## The Service Frontminder lets you create AI-powered chat agents that answer questions and capture leads on your website and messaging channels. Features, allowances, and pricing depend on your plan and may change as described in these Terms. ## Accounts You must provide accurate registration information, keep your credentials secure, and are responsible for all activity under your account. You must be at least 18 years old and legally able to enter into these Terms. Notify us promptly of any unauthorized use. ## Subscriptions, billing, and renewals Paid plans are billed in advance on a recurring basis (monthly or yearly) through our payment processor. Unless stated otherwise, subscriptions renew automatically at the end of each period until canceled. You authorize us and our processor to charge your payment method for applicable fees and taxes. Each plan includes a monthly message allowance; usage beyond an allowance may be limited or require an upgrade as described in the Service. Fees are non-refundable except where required by law or expressly stated. We may change prices with prospective notice; changes apply on your next renewal. ## Free tier and trials A free tier or trial, where offered, is subject to the usage limits shown in the Service and may be modified or discontinued at any time. We may apply reasonable measures to prevent abuse of free access. ## Acceptable use You agree not to use the Service to: violate any law or third-party right; send spam or unlawful, deceptive, harassing, or infringing content; build agents that impersonate a person or organization without authorization; attempt to reverse engineer, disrupt, or gain unauthorized access to the Service; or use it to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human oversight and disclosures. You are responsible for the agents you configure and for the content they send. See our [AI Disclosure and Acceptable Use](/ai-disclosure) page for additional requirements specific to automated messaging. ## Customer content and data You retain ownership of the content and data you provide ("**Customer Content**"), including agent instructions, knowledge-base material, and conversation and lead data captured by your agents. You grant us a limited license to host, process, and transmit Customer Content solely to provide and improve the Service and as permitted by our [Privacy Policy](/privacy) and [Data Processing Addendum](/dpa). You represent that you have the rights and, where required, the consents necessary for us to process Customer Content, including any personal data of your end users. ## Intellectual property We and our licensors own the Service, including its software, models, and branding. Subject to these Terms, we grant you a non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, or create derivative works of the Service except as expressly permitted. ## AI output Agent responses are generated automatically and may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing and configuring your agents and for any reliance on their output. The Service is not a substitute for professional advice. ## Third-party services The Service integrates third-party providers (for example model, email, payment, and messaging providers). Your use of those integrations may be subject to their terms, and we are not responsible for third-party services. ## Suspension and termination We may suspend or terminate access for breach of these Terms, non-payment, or to protect the Service or others. You may cancel at any time; cancellation stops future renewals and access continues until the end of the paid period. Sections that by their nature should survive termination will survive. ## Disclaimers THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. ## Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. ## Indemnification You will defend and indemnify us against claims arising from your Customer Content or your use of the Service in violation of these Terms, to the extent permitted by law. ## Governing law and disputes The Service is operated from the European Union (the operator is resident in Bulgaria). Absent a mandatory local law that applies to you, these Terms are governed by the laws of the operator's place of residence. We aim to resolve any dispute informally first — please contact support@frontminder.com. ## Changes We may update these Terms; material changes will be signaled by updating the date above and, where appropriate, additional notice. Continued use after changes take effect constitutes acceptance. ## Contact Questions about these Terms can be sent to **support@frontminder.com**.